Fare &
Categories

Regular Passenger Fare Types

Nepalese & Indian (NPR) Fare

• This fare type applies to citizens of Nepal and India.
• NRNs (Non-Resident Nepalis) can avail of this fare by presenting valid documentation issued by the Government of Nepal.
• These fares are valid only for domestic flights within Nepal.

Foreigner (USD) Fare

• Applicable to all foreign nationals other than Nepali and Indian citizens.
• OCI (Overseas Citizen of India) cardholders must purchase this fare category.
• Discounts and lower fare categories do not apply to foreign passengers.

Residential Fare

• Equal to the full “Y” class fare.
• Available to foreign nationals who have been residing in Nepal for at least six (6) months and are working in international organizations or diplomatic missions.
• Not valid for mountain or sightseeing flights.

Special Passenger Fare Types

Senior Citizens

• 50% discount on the Normal 'Y' fare for Nepali citizens aged 70 years and above or classified as economically underprivileged.
• Limited to 2 seats per flight on a first-come, first-served basis.
• Valid government-issued ID (Citizenship or Passport) is required at the time of booking.

Passengers with Disability

• 50% discount on the Normal 'Y' fare for passengers with valid disability identification.
• Must present a disability card issued by the National Federation of the Disabled-Nepal (NFD-N) or a local authority.
• Valid for domestic flights only.

Child Fare

• Applicable to children aged 2 to under 12 years.
• 33% discount on the Normal 'Y' fare.
• Not applicable for mountain flights or promotional fare classes.

Infant Fare

• Applies to infants aged 7 days to under 2 years.
• Only 10% of the Normal 'Y' fare is charged.
• Tickets must be issued at the check-in counter on the day of travel.

Refugees

• Fare type is determined based on the nationality mentioned on the refugee's identification document.

General Identity Requirements

• A valid photo ID is mandatory at check-in for all passengers.

Fare Class Policies

Normal ‘Y’ Fare

• Cancellation Charges:
• 10% if cancelled more than 11 hours before flight.
• 33.33% if cancelled within 11 hours.
• No refund within 2 hours of departure.
• Rescheduling: Allowed up to 2 hours before departure.
• Baggage Allowance: 25 kg.
• Refunds: Made from the original point of purchase.
• Fare Class Code: Y

Apex ‘A’ Fare

• Cancellation Charges:
• 25% if cancelled more than 11 hours before flight.
• 50% if cancelled within 11 hours.
• No refund within 2 hours of departure.
• Open Tickets:Not permitted.
• Baggage Allowance: 20 kg.
• Fare Class Code: A

Bravo ‘B’ Fare

• Refunds: Only fuel surcharge refundable if cancelled more than 2 hours in advance.
• Open Tickets:Not permitted.
• Baggage Allowance: 20 kg.
• Fare Class Code: B
• Sold on first-come, first-served basis.

Charlie “C”, Delta “D” & Echo “E” Fare

• Non-refundable, non-transferable.
• Rescheduling: Permitted with applicable charges.
• Open Tickets:Not available.
• Baggage Allowance: 15 kg.
• Sold on first-come, first-served basis.

Ticket Cancellation and Refund

If You Purchased Your Ticket from Nepal Jet Airways Official Channels (Website, App, or Sales Office):

• Call our Reservations team or visit a sales office to cancel your ticket.
• Send a cancellation request email to: refunds@nepaljet.com with your flight and passenger details.
• Refunds will be processed within 7 to 8 working days.
• A 3.5% transaction fee is charged on the full ticket amount in addition to the cancellation fee based on fare class.

If You Purchased from a Travel Agent:

• Contact the same agency or point of sale for ticket cancellation and refund.
• Refunds will be processed via the issuing agency.

If You Paid in Cash at a Nepal Jet Sales Office:

• Visit the same or nearest sales office for cancellation and instant cash refund (subject to fare class cancellation rules).

If You Paid by Card at a Sales Office:

• Visit the nearest sales office for cancellation.
• Refunds will be processed within 7–8 working days to the same card account.
• A 3.5% card processing fee applies in addition to cancellation charges.

Note: Refunds for tickets purchased in convertible currency will be made in NPR (Nepali Rupees) as per prevailing rates.

Rescheduling Policy

• Rescheduling is permitted based on seat availability.
• If the same fare class is not available, fare differences must be paid.
• Rescheduling and fare difference charges are non-refundable unless the flight is canceled by Nepal Jet Airways.
• Payment must be completed at the time of rescheduling.

Flight Cancellation by Airline

• In case of flight cancellations, full refund is provided regardless of fare category.
• Nepal Jet Airways does not cover accommodation or transportation costs due to weather or operational delays.

Special Assistance Policy

• Assistance is provided to elderly passengers, expectant mothers, passengers with disabilities, and those traveling with infants (when traveling alone).
• Medical clearance may be required in some cases.
• Requests are subject to seat availability and staff assistance capacity.

International Flights – Passport & Visa

• Nepali Citizens: Valid passport or citizenship (for India only).
• Indian Citizens: Valid Voter ID or passport.
• Foreign Nationals: Valid passport and visa are required.

Passenger Service Charges

• Refundable in case of unused or no-show tickets.